Privacy Policy

Last updated: . This Privacy Policy explains how Bonesbrightau ("we", "us", "our") collects, uses, stores, and protects personal information when you visit bonesbrightau.pro, purchase relaxation kits, book coaching for micro-routines, or otherwise interact with our services in Australia.

1. Who We Are

Bonesbrightau operates a Melbourne-based studio focused on relaxation routines for busy people, including guided breath flows, desk resets, evening wind-down plans, and physical calm kits such as card decks, timers, and journals. Our registered studio address is 40/37-39 Albert Rd, Melbourne VIC 3004, Australia. You may contact us by phone at +61 1800 094 927 or via the email address published on our contact page.

2. Scope of This Policy

This policy applies to personal data processed in connection with:

• Browsing and account-free use of our website;
• Submitting contact or product inquiry forms;
• Purchasing or receiving relaxation kits and related materials;
• Attending in-studio or remote routine coaching sessions;
• Subscribing to optional routine reminders or product update messages where offered;
• Customer support, returns, and warranty questions tied to our kits.

This policy does not cover third-party websites linked from our pages. Those sites maintain their own privacy practices.

3. Information We Collect

We collect only information reasonably needed to deliver our relaxation products and services:

• Identity and contact data: name, email address, phone number, delivery address, and billing details when you order kits or request coaching.
• Communication content: messages you send through our contact form, including preferences about routines, workspace constraints, and scheduling.
• Order and session data: products purchased, session dates, routine tracks selected, and support history.
• Technical data: IP address, browser type, device identifiers, pages viewed, referral URLs, and cookie identifiers as described in our Cookies Policy.
• Optional wellness notes: if you voluntarily share how you feel before or after a routine (e.g., stress level, sleep quality), we store it to tailor recommendations. We do not require clinical or sensitive health records.

4. How We Use Personal Information

We use personal information for legitimate business purposes, including:

• Processing and delivering calm kit orders within Australia;
• Scheduling and conducting routine coaching in-studio or online;
• Responding to questions about breath flows, product care, and studio hours;
• Improving website usability and product descriptions based on aggregated analytics;
• Sending service messages such as dispatch confirmations and return instructions;
• Complying with tax, consumer law, and record-keeping obligations;
• Protecting against fraud, abuse, or unauthorized access to our systems.

We do not use your information for unrelated profiling or resale to data brokers.

5. Legal Bases for Processing

Where applicable under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, we rely on:

• Your consent when you submit forms, opt in to cookies, or agree to optional communications;
• Contract performance when fulfilling kit orders or booked sessions;
• Legitimate interests in operating and securing bonesbrightau.pro, provided your rights are not overridden;
• Legal obligations when retaining invoices or responding to regulators.

6. When We Share Information

We may disclose personal information to:

• Courier and logistics partners delivering kits to your address;
• Payment processors handling secure transactions;
• Cloud hosting and email providers supporting our website and support desk;
• Professional advisers such as accountants or lawyers under confidentiality duties;
• Authorities when required by law or to protect rights and safety.

We require service providers to process data only on our instructions and to apply appropriate security measures. We do not authorize partners to use your data for their own marketing.

7. International Transfers

Some technology vendors may store data outside Australia. When data leaves Australia, we take reasonable steps to ensure comparable protection through contractual safeguards and vendor security reviews.

8. Data Retention

We retain personal information only as long as necessary:

• Order and billing records: typically seven years for tax compliance;
• Contact form messages: up to twenty-four months unless a longer period is needed for ongoing coaching;
• Cookie and analytics logs: as stated in our Cookies Policy;
• Marketing consents: until you withdraw consent or records are no longer needed.

When retention ends, we delete or de-identify data using secure methods.

9. Security Measures

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including HTTPS on bonesbrightau.pro, access controls for staff systems, and secure handling of payment data by certified processors. No online system is perfectly secure; please use strong passwords on your email account when corresponding with us.

10. Your Rights and Choices

Subject to Australian privacy law, you may:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Withdraw consent for optional processing where consent is the legal basis;
• Opt out of non-essential cookies via browser settings or our cookie banner;
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your data.

To exercise rights, contact us using the details on the reach-out page. We will verify your identity before releasing information.

11. Children's Privacy

Our relaxation kits and coaching are designed for adults managing busy work schedules. We do not knowingly collect personal information from children under sixteen without parental consent. If you believe a child has submitted data, contact us for prompt deletion.

12. Automated Decision-Making

We do not make solely automated decisions with legal or similarly significant effects. Routine suggestions are prepared by trained staff based on information you provide.

13. Third-Party Tools

Our site may use analytics and map embeds that collect technical data. Details appear in the Cookies Policy. You can limit tracking through browser controls and the cookie popup shown on first visit.

14. Changes to This Policy

We may update this Privacy Policy when we launch new kits, change coaching formats, or adjust legal requirements. The "Last updated" date will change accordingly. Material changes will be highlighted on bonesbrightau.pro before taking effect where practicable.

15. Contact Us

For privacy questions regarding Bonesbrightau products or routines, write to the email on our contact page, call +61 1800 094 927, or visit 40/37-39 Albert Rd, Melbourne VIC 3004, Australia. We aim to respond within ten business days.